REACH is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture.
This organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications and job scope, but not limit the employee nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
The Resident Services Coordinator (RSC) will focus on assisting residents to be successful in REACH housing. The RSC will provide information and referral focusing on housing success, crisis intervention, health and safety and will plan, implement, and evaluate educational programming and social activities. The position will work closely with Property Management, Facilities/Maintenance, case managers and referral agencies. This position has multiple properties and serves many residents by phone or email.
Essential Functions/Major Responsibilities:
• Provide information to residents needing rent assistance, Case Management services, housekeeping services, and other resources to help maintain housing and understand lease obligations.
• Conduct outreach efforts to make contact with all new move-ins during their first month of tenancy.
Provide new residents with staff contact information, mail quarterly postcards to remind them of services available, and work with supervisor to conduct appropriate outreach events.
• Assist residents in filling out required property management and compliance paperwork and facilitate discussions between residents and Property Management as needed. Work with residents to understand the requirements of their lease.
• Understand responsibilities of Property Managers and Maintenance Techs (Fair Housing, schedules, requirements of residents) to communicate unified message to residents.
• Work with supervisor to design, promote, implement and evaluate activities that assist residents in developing skills including leadership, maintaining health, and building community. Co-facilitate workshops with Programs Team when appropriate.
• Manage on-site and outside resources including distribution of Tri-Met tickets, Emergency Food Closet, and computer labs.
• Work with Volunteer Coordinator to recruit, train, and supervise volunteers as needed for programming around resident activities. Promote resident led activities on-site.
Title: Resident Services Coordinator
Revised: January 2018
• Work with RS Manager to ensure Family Metrics database tracking is done accurately and that outcomes are developed and tracked to meet program needs.
• Must be able to adhere to organizational policies on non-discrimination.
• Ability to effectively interact with co-workers and clients with diverse ethnic background, religious views, political affiliation, cultural background, life-styles, and sexual orientations, treating everyone with respect and dignity.
• Employee is to maintain regular and reliable attendance.
REACH employees are expected and required to behave in a professional and courteous manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization. Profanity, derogatory and abusive language is specifically forbidden.
Shared Roles and Responsibilities with All On-site Staff
REACH expects on-site staff to work as one united team whose goal is to maximize the value of the property for REACH and our mission to create healthy communities and to help residents thrive. All teammates are expected to take leadership in making each REACH property an exceptional and trauma informed place to live and work.
• Work with all site teammates through regularly scheduled meetings and ongoing communication about building, resident, and community needs.
• As a team, determine the need for resident meetings; coordinate with tenant family members,
social services, and governmental agencies to support resident success, and within the constraints of
serving the best interests of REACH, advocate for residents in need of outside resources.
• Teams will determine a schedule of community building events such as parties, BBQ's and potlucks.
• Identify a lead team member for each event; identify the roles and expectations of each team member.
• Safety and security of the community is a shared responsibility of all site staff. Respond to emergency and crisis situations, using a trauma informed lens and de-escalation strategies, take appropriate action and notify immediate supervisor as soon as possible.
• Promptly and discretely report information and observations to teammates that might require action by property management or resident services staff.
• ALL SITE STAFF are expected to have a "see it and clean it" attitude and should be looking for preventative maintenance needs, safety issues, general care and curb appeal of the property.
Scope and Accountability:
• Decisions are made in consultation with supervisor and within organization policy constraints.
• Contributes to the development of new concepts.
• Contributes to short-term and long-term strategic planning as it relates to Resident Services.
• Position involves a moderate degree of complexity in dealing with a wide diversity of work situations.
Errors may result in: Additional time required to correct errors; improperly or uncompleted work; resident issues or dissatisfaction; missed opportunities; may produce negative press for the organization.
Job is not supervisory in nature. Job may supervise volunteers.
Contacts are normally made with others both inside and outside the organization. External contacts occur with residents, other service organizations, volunteers and in-kind donors. Internal contacts occur with property management, maintenance, and resident services program staff. Contacts are made on own initiative and at the direction of the supervisor, and may involve confidential information requiring the use of discretion. Contacts may be written, via telephone and email or face-to-face. Face-to-face contacts can occur on either an individual or group basis.
Knowledge, Skills and Abilities:
• Multi-cultural, multi-lingual Spanish or Russian preferred.
• Experience with community organizing, social work, health, and community services and resources.
• Strong background in working with low-income individuals, seniors, people with disabilities and with others who may have special emotional needs.
• Good working knowledge of Microsoft Suite and data base systems.
• Possesses strong verbal, written and interpersonal communication skills.
• Knowledge of services and resourced in community.
• Good organization skills.
Education and/or Experience:
An Associates or Bachelor’s degree in community development, social sciences, or education and two years
of experience in community organizing or social work is preferred or a combination of education and experience.
Work Environment and Physical Demands:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires some evening and/or weekend meetings. May be exposed to angry, distraught, or potentially violent people. May require need for frequent shifting of priorities and deadlines. Requires work with people from a variety of backgrounds and abilities. While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; use hands, tools, or controls; reach with hands and arms; and readily and effectively communicate. The employee must occasionally lift and/or move up to 25-50 pounds. Vision abilities required by this job include ability to effectively see within an office environment, which may include long term computer exposure, and to adjust focus accordingly. Position conducts much of the business by phone and email. Requires use of a personal vehicle; must have a valid driver’s license and valid liability insurance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.
The company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description is not an employment contract, implied or otherwise. The employment relationship is “At-Will”. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.